What our patients say
We take the views of our patients very seriously and use their feedback to continually develop our services. By asking patients to complete a short questionnaire upon discharge means we regularly receive great feedback about the care offered at Horton Treatment Centre.
In July 2016, 100% of those NHS Inpatients questioned said they would recommend Horton Treatment Centre to their friends and family.
See some of the comments below:
About our staff
'The staff were very friendly and professional. I had everything explained to me. I felt loved and an individual, instead of a number.'
'The care and staff have been exemplary. Efficient and very friendly. First class, many thanks to all.'
'All staff were exceptionally helpful and go above and beyond. Everyone does a fantastic job.'
'Professional staff at all levels and most importantly, friendly and caring. More like a hotel than a hospital.'
'Excellent care and kindness throughout my short stay. Aftercare explained very well too. I enjoyed my stay.'
About our facilities
'This was my 2nd visit and I cannot fault the treatment. The building is modern and clean, I think it is a great place and would recommend it highly'.
'A nice clean hospital and a lovely building to look at. I had a good room and was well looked after by all staff.'
'A small but very personalised hospital. Great services and staff'.
'A very efficient, clean hospital'.
'Spotlessly clean and a lovely atmosphere.'
About our services
'High efficiency including speed of procedure, explanatory documentation and consulting guidance.'
'The care and attention has been unbelievable. An amazing establishment.'
'Excellent support throughout the whole procedure. I felt very safe and in capable hands'.
'From the word go I have found the hospital most efficient. Very helpful, lovely atmosphere all round. Have certainly enjoyed my first experience of hospitalisation.'
'The thinking here is joined up. The team connect, the people communicate. It works quickly and efficiently.'