Patient Feedback

Horton Treatment Centre aims to the provide the very best of care to you by offering services and facilities of the highest standard. However, if you feel we have failed to meet these standards and you wish to make a formal complaint, please visit this page: http://www.hortontreatmentcentre.co.uk/patients/making-a-complaint. 

Leave your feedback

If you would like to leave feedback regarding your care at Horton Treatment Centre please follow the links below to submit your feedback: 

• NHS Choices 
  Simply click ‘leave review’ to add your comments about Horton Treatment Centre.
• Facebook 
  Give your experience a rating out of 5 and add your comments.
• Google
  Click ‘write a review to leave your comment on our Google listing.

• Private Health (for self pay and insured patients)
  Click ‘Write a review’ and add your comments

Provide a patient testimonial

Alternatively, you could write a letter about your experiences, including a completed Comment Consent Form if you are happy for us to post your kind words on our website and send to: 

Harriet Canavan, Marketing Manager
Horton Treatment Centre
Oxford Road
Banbury
Oxfordshire
OX16 9TY

Patient Satisfaction

Every month an independent research company carries out a survey on any inpatient or day case patient who has consented to take part in the survey by indicating on their registration form.

In September 2016 100% of patients surveyed said they were Likely or Extremely Likely to recommend Horton Treatment Centre to Family and Friends. *
*QaR patient satisfaction report for September 2016

Read comments by other patients here.