Skip to content

Using your health insurance at Horton Treatment Centre

Horton Treatment Centre is recognised by many of the biggest names in Health
Insurance in the UK, so if you have private medical insurance, through work or have taken out your own policy, Horton Treatment Centre is able to help.

Treatments offered to Private Patients:

  • Hip and Knee Surgery
  • Foot and Ankle Surgery
  • Shoulder and Elbow Surgery
  • Hand and Wrist Surgery
  • Dermatology
  • Diagnostic imaging (MRI, Ultrasound and X-ray)
  • Fast referral and an appointment time to suit you
  • Your own choice of consultant
  • Supporting the NHS by saving them time and resources
  • Priority referral to treatment
  • Fast tracked admission
  • Individual Physiotherapy sessions

Using your private medical insurance will enable you to benefit from the following: 

We recognise that it is sometimes difficult to understand how to use your Private Medical Insurance policy. 

At Horton Treatment Centre we want to make sure your experience with us is as easy and stress free as possible, so if you have any questions about using your Private Medical Insurance, or self-paying for your treatment you can us on 01295 230340.

Please remember to tell your GP if you have Private Medical Insurance

How to receive a GP referral

Once you have made an appointment with your GP, ask them to refer you to a consultant who practises at Horton Treatment Centre. In order to refer you, your GP will need to write a letter of referral. Once this has been done, either you or your GP can contact us to arrange your first out-patient appointment.

Insured Outpatients

If you are insured, it is necessary that you gain authorisation from your insurance company, prior to attending the hospital for consultation and possible diagnostic tests during your visit. Please confirm with your insurance company if there is an excess to pay.

Your insurance company will tell you whether your policy will cover the treatment and how to make a claim. So that we can settle your account directly with your insurance company, we will need the following information upon your arrival at the hospital:

  • Name of the insurance company
  • Registration number
  • The scale or level of your insurance cover
  • Corporate/Company scheme details
  • Claim number or authorisation code

You may also be required to complete a claim form.

Ramsay hospitals operate a direct link with BUPA, BUPA International, AXA PPP, Standard Life, Aviva, CIGNA, Helix, Exeter Friendly, Simply Health, WPA, and Prudential. Accounts to these insurers can be electronically transmitted.

BUPA patients: Please ring direct line 0845609011 for authorisation number. You will not need a claim form unless you are part of a corporate policy.

For all other insurers: Please refer to your Insurance Company for guidance.

Insured Inpatients

If you are an inpatient, it is important that you tell your insurers of the proposed admission date and treatment necessary. 

Claim forms: Some insurance companies require the claim form to be completed by both yourself and either your GP or specialist (Consultant). Wherever possible a claim form must be completed before or on admission.

There will usually be three invoices unless you have agreed a Fixed Cost Care package inclusive of all fees.

  • One from the hospital
  • One from the Consultant Surgeon/Physician
  • One from the Consultant Anaesthetist unless your hospital charges on behalf of the Consultant.

These invoices will normally be sent (if applicable) with your claim form (if required) to your insurance company. However some Consultant Surgeons and Consultant Anaesthetists are self accounting. This means they may sometimes send their invoice direct to your home address. Please forward these to your insurers. All charges are pre-agreed with your insurance company and therefore copy invoices are not normally sent to you by the hospital.